Aspire Global International Ltd Disputes & Complaints
If you play at a casino regulated by the MGA, such as all Aspire Global casinos, and you come across any issues with the payout speed, or anything else, you can file a complaint report. This report can be sent directly to MGA.
However, you must first reach out to the operator itself, before contacting MGA. That’s because the operator will have a faster response time than MGA. Not only that, but the whole thing could be a simple misunderstanding that can instantly get resolved.
Nevertheless, let’s start with the first step and go over the rest of the process. Let’s take an example: A casino is not paying out on time, or it does not pay out at all.
First, you must contact the dedicated customer support team of the casino. Most casinos nowadays accept chat messages and emails. Using the chat option will be the fastest.
You can expect a reply within a couple of minutes. Once you get connected to a customer support agent, explain the trouble you are having.
If the issue gets resolved, then there is no need to proceed with communication. However, if you do not see the expected resolution, you can now reach out to the regulator – MGA.
This can and should only happen through the official website. Once you open the official website of MGA, you will find the complaint form. The fastest way to open it is to Google “complaint form MGA”.
There’s some basic information you will need to put in. This includes your names, email address, phone number, country, reason, date of the incident, etc. You will also need to explain briefly what happened and what the issue is. This includes the name of the casino where the issue happened.
Make sure the casino you played at is truly regulated by MGA and is not a scam. For example, you can take the license number in the description and check it on the official MGA website. This will show you whether the license the casino owns is actually real or just a made up one.
Of course, if you plan on playing in an Aspire Global Internation Ltd casino, then you can disregard this, as all of their casinos are regulated by MGA.
Second, you need to make sure to contact the MGA team within an appropriate timeframe. It is nowhere mentioned how long you should wait before contacting MGA. However, we suggest doing so immediately after contacting the operator (in case the issue is not resolved).
Within the form, there is a “date of incident” field, which means that MGA will probably assist you, no matter how long it took for you to reach out to them.
The longer it took you to reach out to MGA, the longer it will take for them to investigate. That’s because they will need to look further down the line for evidence and data. This way you will also be getting your payout on time and you will see the proper resolution of the issue.
As we already mentioned, MGA will require you to provide some basic information about yourself. However, once the process begins, MGA reserves the right to ask for further personal details. This includes photos of your passport to prove your identity, the email you use at the casino, etc.
If you wish to file a report on behalf of another person, you must make sure to have the proper documentation beforehand. This can include a legal document with the signature of the person you will be filing a report for.
Yet, MGA can also ask you for further documentation. The same thing goes if you want someone else to file a report in your stead.
Another important thing to note here is that MGA supports numerous languages. If you need to proceed with the communication in another language, just let MGA know. Of course, this could mean that you’ll be waiting long periods of time for a reply too.
With that being said, these are the main points that you must consider when filing a report for MGA. These are also the main steps you will be going through when filing your report.
